Termini e condizioni del servizio

These Terms of Service govern access to and use of thebentobuzz.shop, including purchases made through our ecommerce website.

Throughout these Terms, references to "we", "us" and "our" refer to thebentobuzz.shop, as applicable to the operation of this online store.

References to "you", "your", "customer" or "user" refer to individuals accessing the website or purchasing products.

By using the website or submitting an order, you agree to these Terms to the extent permitted by applicable law.

Nothing in these Terms excludes or limits mandatory rights available to consumers under Italian or European Union law.

1. Online Store

thebentobuzz.shop provides an ecommerce service allowing customers to:

• Browse products;
• Review product information;
• Select product variations;
• Add products to a shopping cart;
• Submit orders;
• Make electronic payments;
• Receive order information; and
• Access related customer-service functionality.

The store may use Shopify and other third-party providers to operate these functions.

2. Eligibility

By placing an order, you confirm that you have the legal capacity required to enter into the relevant purchase contract or are acting with appropriate lawful authorisation.

You agree to provide accurate information reasonably required for processing the transaction.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, dimensions, specifications and other information are useful and accurate.

Minor visual differences may occur because of:

• Screen settings;
• Photography;
• Lighting;
• Manufacturing variations;
• Packaging updates; or
• Product improvements.

Mandatory rights concerning material non-conformity remain unaffected.

4. Availability

Products are offered subject to availability.

Placing a product in a shopping cart does not necessarily reserve inventory.

If a product becomes unavailable after an order is submitted, we may contact the customer and provide an appropriate solution, including cancellation and refund where required.

5. Prices

Applicable product prices are displayed through the website.

Customers will have an opportunity to review applicable order amounts through the checkout before submitting payment.

Where applicable law regulates the presentation of promotional price reductions, we intend to apply those rules appropriately.

6. Obvious Errors

We reserve the right to correct genuine clerical, technical or display errors.

If an obvious material error affects an order that has already been placed, we may contact the customer promptly to explain the issue and offer an appropriate resolution consistent with applicable law.

7. Orders

An order submitted through the website constitutes an offer by the customer to purchase the selected products.

The order remains subject to acceptance, availability, payment verification and applicable fraud-prevention checks.

Customers may receive an electronic acknowledgement or confirmation after submitting an order.

8. Order Information

Customers are responsible for providing complete and accurate information, including:

• Name;
• Contact details;
• Delivery information; and
• Other information reasonably required for fulfilment.

Customers should contact us promptly if information requires correction.

9. Payments

Available payment methods are displayed during checkout.

Payment processing may be carried out through Shopify-supported payment infrastructure or third-party processors.

A transaction may be declined or delayed for reasons including:

• Payment-provider restrictions;
• Insufficient funds;
• Incorrect payment information;
• Fraud-prevention checks; or
• Technical failures.

10. Fraud Prevention

We may perform reasonable transaction-security and fraud-prevention checks.

Where reasonably necessary, an order may be temporarily delayed while legitimate verification is completed.

We reserve the right to reject or cancel fraudulent, unlawful or demonstrably abusive transactions subject to applicable consumer law.

11. Shipping

We provide:

Free Standard Shipping on All Orders

Our estimated delivery timeframe is:

15–20 calendar days

Further details are set out in our Shipping Policy.

EU rules generally require delivery within 30 days unless another delivery period has been specifically agreed. Our published 15–20 calendar day estimate therefore forms part of the delivery information provided to customers.

12. Delivery Delays

Delivery estimates are provided in good faith but may be affected by circumstances outside our reasonable control.

If goods are not delivered within the agreed period, customers retain any statutory remedies provided by applicable consumer law.

EU consumer guidance provides procedures allowing consumers to establish an additional reasonable deadline in applicable delayed-delivery situations and, if delivery still does not occur, to terminate the contract and obtain reimbursement where the legal requirements are met.

13. Risk During Delivery

Responsibility for goods during delivery will be determined according to applicable law.

EU consumer guidance provides that the trader remains responsible for damage to goods during delivery until the consumer receives them, subject to applicable statutory rules.

14. Right of Withdrawal

Consumers purchasing qualifying products online generally have the right to withdraw from the contract within 14 days after receiving the goods, without giving a reason.

Applicable exceptions remain subject to consumer law.

Full procedures are explained in our Return and Refund Policy.

15. Returns

Customers exercising the statutory right of withdrawal must follow the applicable return timeframe.

For ordinary change-of-mind withdrawals, customers are responsible for direct return costs where this allocation is permitted by law and has been properly disclosed.

Return costs relating to valid claims for defective or non-conforming goods will be allocated according to applicable law.

16. Refunds

Refunds will be processed according to our Return and Refund Policy and applicable statutory requirements.

Where required by law, refunds will use the original payment method unless another arrangement is expressly agreed and legally permissible.

17. Legal Guarantee and Product Conformity

Nothing in these Terms limits mandatory rights concerning product conformity.

EU consumer rules provide consumers with a minimum two-year legal guarantee against faulty goods or goods that do not correspond to what was advertised or agreed.

Appropriate statutory remedies may include repair, replacement, price reduction or termination/refund where the relevant legal requirements are met.

18. Customer Accounts

Where customer accounts are available, customers are responsible for taking reasonable steps to keep login information confidential.

Customers should notify us if they reasonably suspect unauthorised account activity.

19. Acceptable Use

You must not use the website:

• For unlawful activity;
• To commit fraud;
• To interfere with website security;
• To attempt unauthorised access;
• To transmit malicious software;
• To scrape or exploit the website unlawfully;
• To infringe intellectual-property rights; or
• To interfere materially with another person's use of the website.

20. Intellectual Property

Unless otherwise stated, website materials including text, graphics, layouts, logos, photographs, product presentation and other content may be protected by intellectual-property laws.

Nothing in these Terms grants users ownership of protected website content.

Content may not be reproduced, distributed, commercially exploited or systematically extracted without appropriate permission or another lawful basis.

21. Reviews and User Content

Where customers are able to submit reviews, comments or other content, they must not knowingly submit content that is:

• Unlawful;
• Fraudulent;
• Defamatory;
• Threatening;
• Infringing;
• Malicious; or
• Deliberately misleading.

We may moderate user-generated content where reasonably necessary.

22. Third-Party Services

Our store may integrate with third-party providers including:

• Shopify;
• Payment processors;
• Carriers;
• Logistics providers;
• Analytics providers; and
• Other technology services.

Third-party services may also be subject to their own terms and privacy policies.

23. External Links

Links to external websites may be provided for convenience.

We do not control every third-party website and cannot guarantee its availability, security or content.

24. Website Availability

We seek to maintain reasonable website availability.

However, access may occasionally be interrupted because of:

• Maintenance;
• Infrastructure failures;
• Provider outages;
• Cybersecurity incidents;
• Network failures; or
• Circumstances outside our control.

25. Limitation of Liability

Nothing in these Terms excludes or restricts liability where exclusion or restriction would be unlawful.

In particular, these Terms do not remove mandatory consumer remedies relating to:

• Product conformity;
• Statutory guarantees;
• Withdrawal rights;
• Fraud;
• Intentional misconduct;
• Personal injury where liability cannot lawfully be excluded; or
• Other rights that cannot legally be waived.

To the maximum extent legally permitted, liability relating to matters outside mandatory consumer protection will be determined according to applicable law.

26. Force Majeure and Events Outside Reasonable Control

We are not responsible for delay to the extent responsibility may lawfully be excluded where performance is prevented by exceptional circumstances outside our reasonable control.

Such circumstances may include serious natural disasters, transport disruption, war, civil unrest, government restrictions, widespread infrastructure failure or other extraordinary events.

Mandatory consumer rights remain unaffected.

27. Privacy

Use of the website is also subject to our Privacy Policy.

Please review that policy to understand how personal information may be processed.

28. Communications

Customers agree that transaction-related communications may be provided electronically, including communications concerning:

• Orders;
• Payments;
• Shipping;
• Delivery;
• Returns;
• Refunds;
• Account security; and
• Customer-service enquiries.

29. Changes to These Terms

We may update these Terms where reasonably necessary.

The version applicable to an order will generally be the version presented or otherwise applicable when that order was placed, subject to mandatory law.

30. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue to operate to the extent legally possible.

31. No Waiver

A failure to immediately enforce a contractual right does not automatically constitute a permanent waiver of that right.

32. Governing Law and Consumer Protection

These Terms will be interpreted according to applicable law.

Where the customer is a consumer residing in Italy or another EU country, nothing in these Terms deprives that consumer of mandatory protections available under the law that applies to them.

Any mandatory rules concerning jurisdiction and consumer dispute resolution remain unaffected.

33. Contact

Questions concerning these Terms may be sent to:

thebentobuzz.shop
Email: info@thebentobuzz.shop