Informativa sulle spedizioni
This Shipping Policy explains how orders placed through thebentobuzz.shop are processed, shipped and delivered.
Our shipping terms are:
Standard Shipping: FREE on all orders
Estimated Delivery Time: 15–20 calendar days
For shipping questions:
Email: info@thebentobuzz.shop
Free Standard Shipping
thebentobuzz.shop provides free standard shipping on all orders.
Customers are not charged a standard shipping fee for orders qualifying under this policy.
If any optional premium, accelerated or specialised delivery service is separately offered in the future, any applicable charge will be disclosed before the customer confirms the order.
Estimated Delivery Time
Our estimated standard delivery timeframe is:
15–20 calendar days
The estimate represents the expected timeframe for normal delivery under ordinary operating conditions.
Calendar days include weekends and public holidays for purposes of describing the estimate, although carriers may not perform physical delivery operations on every calendar day.
Delivery Agreement
The 15–20 calendar day estimate is disclosed as the standard delivery timeframe applicable to orders through thebentobuzz.shop.
EU consumer rules generally provide for delivery within 30 days unless the consumer and trader have specifically agreed on a different delivery time.
Order Processing
After an order is submitted, it may undergo normal processing activities including:
- Payment authorisation;
- Transaction verification;
- Fraud-prevention checks;
- Inventory allocation;
- Product preparation;
- Packaging;
- Shipping-label preparation; and
- Handover to a carrier or fulfilment provider.
We make reasonable efforts to ensure the overall delivery expectation communicated to customers remains consistent with the 15–20 calendar day estimated delivery timeframe.
Order Confirmation
After submitting an order, customers may receive an electronic confirmation containing information such as:
- Order number;
- Products ordered;
- Delivery details; and
- Payment information.
Customers should review their confirmation and contact us promptly if a material error is identified.
Shipping Confirmation and Tracking
Where tracking information is available, customers may receive shipping or tracking information electronically.
Tracking events are generated or updated by carriers and may occasionally be delayed.
A temporary lack of tracking movement does not necessarily mean that a parcel has stopped moving.
Delivery Address
Customers are responsible for providing complete and accurate delivery information at checkout.
This may include:
- Recipient name;
- Street and building information;
- Apartment or unit details where applicable;
- Postal code;
- City;
- Region;
- Country; and
- Appropriate contact information.
Customers should review the delivery address carefully before submitting an order.
Address Corrections
If you notice an error in your delivery information, contact:
as soon as possible.
We will make reasonable efforts to assist before shipment.
However, once an order has entered fulfilment or has been transferred to a carrier, an address change may no longer be possible.
Delivery Attempts
Depending on the carrier and destination, delivery may involve:
- Delivery to the stated address;
- Delivery to an authorised recipient;
- Delivery to an appropriate collection location;
- A second delivery attempt; or
- Another procedure offered by the carrier.
Customers should follow carrier instructions where appropriate.
Delays
Although the normal estimated delivery timeframe is 15–20 calendar days, delays may occasionally occur.
Possible causes include:
- Severe weather;
- Natural disasters;
- Carrier congestion;
- Customs procedures;
- Transport disruption;
- Public holidays;
- Labour disruption;
- Security incidents;
- Government restrictions;
- Incorrect or incomplete addresses;
- Unsuccessful delivery attempts;
- Extraordinary demand; or
- Other circumstances outside reasonable operational control.
Where a delay occurs, mandatory consumer rights remain unaffected.
Delivery Beyond the Agreed Period
If an order is not delivered within the agreed or applicable period, customers should contact:
We will review the shipment information and, where appropriate, investigate with the relevant fulfilment or delivery provider.
Under EU consumer rules, if goods are not delivered within the agreed time, the consumer may in applicable circumstances give the trader an additional reasonable period to deliver. If delivery still does not occur within that additional period, the consumer may be entitled to terminate the contract and obtain reimbursement.
Where delivery by a particular date was essential and the applicable legal conditions are met, different statutory remedies may apply.
Lost Parcels
If a parcel appears to be lost, please contact us.
We may ask for information reasonably necessary to investigate, including:
- Order number;
- Customer name;
- Delivery address; and
- Relevant tracking information.
Where the carrier confirms a valid loss or where applicable consumer law requires a remedy, we will provide an appropriate solution.
Parcels Marked Delivered but Not Received
If tracking information shows that an order has been delivered but you cannot locate it, we recommend checking:
- The immediate delivery location;
- Other household members;
- Building reception;
- Mail or parcel areas;
- Neighbours where appropriate; and
- Any carrier delivery notice.
If the parcel cannot be located, contact info@thebentobuzz.shop so that the matter can be investigated.
Damaged Parcels
If a parcel arrives visibly damaged, please retain the packaging where reasonably possible, photograph the damage and contact us promptly.
EU consumer rules provide that the trader is responsible for damage to goods occurring during delivery until the goods are received by the consumer, subject to applicable legal provisions.
Incorrect Items
If you receive an item that is materially different from what was ordered, please contact us.
Provide your order number and information identifying the incorrect product.
Your statutory rights concerning non-conforming goods remain unaffected.
Multiple Shipments
An order containing multiple products may occasionally be divided into more than one parcel.
As a result:
- Parcels may have different tracking numbers;
- Parcels may arrive on different dates; and
- One product arriving before another does not necessarily mean another product is missing.
Customs and Cross-Border Delivery
Some orders may involve international transport or cross-border fulfilment.
Customs processing may occasionally affect transit time.
Any taxes, duties or import-related charges that are legally required to be collected from the customer will be handled or disclosed in accordance with applicable checkout, customs and consumer-protection requirements.
We do not intentionally impose undisclosed mandatory charges.
Refused Delivery
Customers should not refuse a shipment merely as a substitute for formally exercising a statutory cancellation or withdrawal right.
Where you wish to exercise the right of withdrawal, contact:
This helps ensure that the request can be properly documented and processed.
Unclaimed Parcels
If a parcel is held for collection and is not collected within the carrier's applicable period, it may be returned.
If this occurs, contact us so that we can review the available options.
Any refund, reshipment or additional action will be determined according to the circumstances and applicable consumer law.
Delivery Risk
Risk relating to goods during delivery will pass according to applicable law.
Where the customer is an EU consumer and delivery is arranged by the trader, applicable consumer rules generally keep responsibility for delivery risk with the trader until the consumer receives the goods.
Shipping and Right of Withdrawal
Receiving a product does not remove any statutory right of withdrawal.
Consumers purchasing qualifying products online generally have 14 days after delivery to exercise the right of withdrawal.
Please review our separate Return and Refund Policy for detailed procedures.
Product Conformity
Shipping and delivery procedures do not reduce rights concerning faulty or non-conforming goods.
EU consumer rules provide a minimum two-year legal guarantee for qualifying consumer goods.
Customer Responsibility
Customers should:
- Provide accurate delivery information;
- Review order confirmations;
- Monitor available tracking information;
- Respond to reasonable carrier delivery requests;
- Contact us promptly regarding delivery problems; and
- Avoid providing an address at which parcels cannot reasonably be received.
These responsibilities do not eliminate mandatory consumer protections.
Customer Support
For questions concerning delivery, delayed shipments, lost parcels, damaged packages or tracking:
thebentobuzz.shop
Email: info@thebentobuzz.shop
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