Informativa legale

This Legal Notice applies to the ecommerce website:

thebentobuzz.shop

Customer-service and electronic contact:

Email: info@thebentobuzz.shop

This website operates as an online retail ecommerce website through which customers may view products and submit orders.

Purpose of This Website

thebentobuzz.shop is intended to provide online retail functionality including:

  • Product presentation;
  • Product information;
  • Shopping-cart functionality;
  • Checkout functionality;
  • Payment processing;
  • Order administration;
  • Customer communications;
  • Shipping information;
  • Returns and refund procedures; and
  • Related ecommerce services.

Ecommerce Platform

The website may be operated using Shopify ecommerce technology.

Shopify provides technical functionality supporting online stores, including hosting, checkout and ecommerce infrastructure.

Shopify specifically identifies Terms of Service and a Legal Notice among the types of legal information merchants selling in Italy can publish in their store administration. Shopify also states that displaying contact information is mandatory for merchants selling in the EU.

Operator Contact

For questions relating to the website, purchases, consumer rights, shipping, returns, refunds, privacy or legal matters, contact:

thebentobuzz.shop
Email: info@thebentobuzz.shop

Italian Ecommerce Disclosure Requirements

Italian ecommerce rules include information requirements intended to ensure that customers can identify and contact an ecommerce service provider.

Guidance concerning Article 7 of Italian Legislative Decree 70/2003 identifies information that may be required to remain directly and permanently accessible, including:

  • The trader's name or company name;
  • Registered office or domicile;
  • Information enabling rapid and direct contact, including email;
  • REA or Business Register information;
  • Relevant supervisory information where the activity requires authorisation;
  • Professional-registration information where applicable;
  • VAT or equivalent tax-identification information where applicable; and
  • Clear pricing information.

thebentobuzz.shop displays the commercial name and customer-service email information supplied for the website.

No fictitious registration number, physical address, VAT number or regulatory identifier is stated in this Legal Notice.

Product Information

Product descriptions, photographs, prices and other information are provided for the purpose of facilitating online purchasing.

Customers should review the relevant product page before ordering.

Although reasonable efforts are made to present products accurately, minor differences may occur because of factors including:

  • Display settings;
  • Photography;
  • Lighting;
  • Manufacturing tolerances; and
  • Packaging changes.

Mandatory rights concerning materially inaccurate descriptions or non-conforming goods remain unaffected.

Pricing Information

Applicable prices are displayed through the website and checkout.

Where legally applicable, relevant taxes, delivery charges and other mandatory amounts will be presented according to applicable consumer-protection requirements.

Standard shipping through thebentobuzz.shop is:

FREE on all orders

The estimated standard delivery timeframe is:

15–20 calendar days

Orders and Contracts

Before submitting an order, customers should review:

  • Products selected;
  • Quantities;
  • Product variations;
  • Prices;
  • Delivery information; and
  • Applicable store policies.

Italian ecommerce guidance provides that relevant pre-contractual information and contractual terms should be made available to customers in a manner permitting appropriate access and reproduction.

Consumer Withdrawal Rights

Consumers purchasing qualifying products online generally have a statutory right to withdraw from the contract within 14 days after receiving the goods, without having to provide a reason.

Applicable statutory exceptions may apply.

Further information is available in our Return and Refund Policy.

Legal Guarantee

Consumers also benefit from statutory protections concerning faulty or non-conforming goods.

Under EU consumer rules, qualifying consumer goods are subject to a minimum two-year legal guarantee.

These rights are independent from the ordinary 14-day withdrawal right.

Shipping and Delivery

All orders receive:

Free Standard Shipping

Estimated delivery:

15–20 calendar days

Applicable statutory remedies for delayed or failed delivery remain unaffected.

Intellectual Property

Unless otherwise stated, website content may be protected by intellectual-property laws.

Protected content may include:

  • Website text;
  • Product photographs;
  • Graphics;
  • Logos;
  • Page layouts;
  • Design elements;
  • Original written materials;
  • Product presentation; and
  • Other original content.

Unauthorised reproduction, commercial distribution, systematic extraction, modification or exploitation of protected content is prohibited to the extent provided by applicable law.

Trademarks and Third-Party Rights

Names, marks or other intellectual-property rights belonging to third parties remain the property of their respective owners.

Any legitimate reference to third-party services, payment providers, carriers, technology providers or other businesses does not transfer ownership of their intellectual property to thebentobuzz.shop.

Website Use

Users must not intentionally:

  • Interfere with website operation;
  • Circumvent security controls;
  • Attempt unauthorised system access;
  • Distribute malware;
  • Commit fraud;
  • Submit false transaction information;
  • Use the website for unlawful purposes; or
  • Infringe third-party rights.

External Services

The website may depend on external providers for functions including:

  • Hosting;
  • Checkout;
  • Payments;
  • Fraud detection;
  • Logistics;
  • Shipping;
  • Analytics;
  • Customer communications; and
  • Security.

Availability of these services may occasionally affect website functionality.

External Links

The website may contain links to external websites.

Such links may be provided for convenience or functionality.

Unless otherwise expressly stated, we do not control third-party websites and users should review the applicable third-party terms and privacy policies.

Privacy and Personal Information

Personal information collected through the website is handled according to our Privacy Policy and applicable data-protection requirements.

The website may use cookies and similar technologies for essential functionality and, where appropriate consent exists, analytics or marketing purposes.

Italian privacy guidance requires consent mechanisms for non-essential tracking technologies where consent is legally required.

Mandatory Consumer Rights

Nothing contained in this Legal Notice, our Terms of Service, Return and Refund Policy, Shipping Policy or other website materials is intended to exclude, restrict or waive a consumer right that cannot legally be excluded.

Where any contractual term conflicts with mandatory Italian or EU consumer law, mandatory legal protections prevail to the extent required by law.

Limitation of Website Information

General information presented on the website is provided for ecommerce and customer-information purposes.

Reasonable efforts are made to keep information accurate and current.

However, the website may occasionally contain technical, typographical or administrative errors.

Material errors affecting a transaction will be addressed in accordance with applicable law.

Website Availability

Continuous uninterrupted access to the website cannot be guaranteed.

Temporary interruption may occur because of:

  • Scheduled maintenance;
  • Technical maintenance;
  • Hosting problems;
  • Network outages;
  • Security incidents;
  • Third-party service interruption; or
  • Events outside reasonable control.

Mandatory rights relating to completed orders remain unaffected by temporary website availability issues.

Governing Law

Use of the website and purchases through the website are subject to applicable law.

Where a customer qualifies as a consumer in Italy or another EU Member State, nothing in this Legal Notice deprives the consumer of mandatory legal protections that apply to them.

Mandatory rules concerning jurisdiction, consumer rights and dispute resolution remain unaffected.

Policy Documents

Customers should also review the following documents available through thebentobuzz.shop:

  • About Us;
  • Return and Refund Policy;
  • Privacy Policy;
  • Terms of Service; and
  • Shipping Policy.

These documents should be read together where relevant.

Changes to This Legal Notice

This Legal Notice may be updated to reflect:

  • Changes to the website;
  • Operational changes;
  • Changes to ecommerce services;
  • Changes to service providers; or
  • Legal and regulatory developments.

The latest version will be published through the website.

Contact Information

For customer-service, website, privacy, contractual or legal enquiries concerning thebentobuzz.shop:

thebentobuzz.shop
Email: info@thebentobuzz.shop